STANDARD shipping within Australia $10
EXPRESS shipping within Australia $15
FREE shipping on orders over $200
INTERNATIONAL shipping is available. Please contact us for an accurate quote.
We ship from Townsville North Queensland Australia using Australia Post (registered post) for all orders. All deliveries take place Monday – Friday during normal business hours. Orders placed between Monday and Friday are shipped within the week that the order was placed. If you place an order on a Friday afternoon or weekend your order will not be shipped until the following week.
SHIPPING METHOD & ESTIMATED SHIPPING TIMES WITHIN AUSTRALIA:
Australia post eParcel Regular. Delivery is expected within 1 – 4 business days after posting depending on delivery location.
Australia post eParcel Express. Delivery is expected within 1 – 3 business days after posting depending on delivery location.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to organise an exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.